Return and Refund Policy

When to contact us

A return or refund request can be made within 30 days after delivery. This gives you a request window measured from receiving the order, not ordering it; you are not required to have the return parcel delivered back within that same window.

Preference returns and items with a problem

For a dress you wish to return because of size, fit or personal preference, keep the clothing unworn, unwashed and unused, with its original tags and packaging. The customer pays the return postage and the original delivery charge is not refunded.

If an item is damaged, defective or incorrect, report it within the same 30-day request period. After verification, we will arrange a replacement or refund and cover any required return postage. The condition rules for a personal-preference return do not prevent you from reporting a faulty or incorrect item.

We do not charge a return processing fee. Return postage, when payable by the customer as described above, is a separate delivery cost. These rules do not remove rights under applicable consumer-protection law.

Receiving the return address

Email contact@nonbfdr.com. Send your order number and identify the dress and the reason for your request. If the item has a problem, include relevant photographs to help explain it.

Customer service will reply with return instructions and the return shipping address. Contact us before posting a parcel. Do not send it to our registered business address or assume the address on the original parcel is the correct return location. Keep the return tracking details.

How a refund reaches you

We will email the outcome after the request and any returned items have been reviewed. Approved refunds go to the original payment method.

After the refund is issued, allow an estimated 5–10 business days for your bank or payment provider to post it. This is a banking estimate, not the time allowed for requesting a return or a promised review period. If the credit is missing after that period, contact us and your payment provider. An approved original-payment refund will not be replaced with store credit without your agreement.

Help before delivery

You do not have to wait for delivery to report a missing parcel or ask about an unshipped order. Contact us and read the Shipping Policy for delays and cancellation requests. Applicable consumer-protection rights remain unaffected.