CONTACT US

Whether you are comparing dresses or checking an existing order, a clear product link or order reference is a useful place to begin.

A question about a dress?

For a midi, maxi or everyday dress, check its listed length, measurements and selected options. If you have a particular occasion in mind, allow for the full delivery estimate; an arrival date is not guaranteed.

For a product question, send the product name or link and the selected option to contact@nonbfdr.com.

An order or delivery question

For an existing order, email contact@nonbfdr.com with the order number and the email address used at checkout. Do not send your full card number, security code or password.

We serve the United States market. Processing takes an estimated 2–5 business days, followed by 7–15 business days in transit after dispatch. See the Shipping Policy for rates, delays and order changes.

Privacy and content questions

Use contact@nonbfdr.com for privacy and intellectual-property enquiries as well. A subject such as “Privacy request” or “Content concern” helps identify the issue. Read the Privacy Policy or Intellectual Property Rights page for relevant details.

A return or refund request

A return or refund request can be made within 30 days after delivery. This gives you a request window measured from receiving the order, not ordering it; you are not required to have the return parcel delivered back within that same window.

Email contact@nonbfdr.com first. Customer service will reply with the return instructions and address; the registered address is not a return address. There is no return processing fee. The Return and Refund Policy explains condition, postage and refunds.